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Privacy Policy Refund Policy

Refund Policy/Dispute Resolution procedure

As a user-driven community, Renterval relies on customers and merchants to operate in a forthright, fair and equitable manner.

Tools to make your transaction as smooth as possible

Renterval aids in helping both parties in the transaction by providing tools and services including:

• A merchant rating system: Previous customers have the opportunity to write a review of the merchant’s performance and truth in advertising. This tool helps customers pick the right provider.


And


• Payment settlement: When merchants sell a listing, they can be sure they will be paid. Renterval will confirm that a customer has presented valid payment credentials before connecting the customer with a merchant.

How to request a refund

There will be times when a legitimate dispute arises between the parties on Renterval. If a customer would like to file a dispute or request a refund, the procedure is:

• 1. Contact Renterval as soon as possible (but no more than three days after scheduled transaction date) to notify us of your claim. File your claim by sending us an email through the Support page



• 2. Explain your reason for filing the dispute in as much detail as possible



• 3. Renterval will notify the merchant of the disputed transaction and will request a response to the claim. The merchant will have three business days to refute the claim and/or challenges the refund request respond. No response from the merchant by the end of the third day will indicate the merchant accepts the dispute, and a refund will be provided to the customer's payment account or credit card.

If the merchant disputes the claim presented by the customer, Renterval will rule on the dispute, taking into consideration the following:

• The accuracy of the merchant’s listing (services offered, photos of equipment (if applicable), etc.)
  
• The merchant’s user rating
  The presence of a customer’s signature on the Renterval invoice
  The tenure of the merchant on Renterval
  Notes added to the listing confirmation
  Other supporting information submitted by either party
  

Renterval will make a ruling within three business days and will notify both parites of the outcome.

Renterval Privacy Policy

Updated: September 3, 2008
Renterval’s business is connecting merchants and customers to help make their lives easier. We do not accept paid advertising, and we will not lease, rent, or sell any information about you in a manner that could identify you personally. And, we’ll follow industry-standard protocols to protect your email address and your financial information.

Please carefully read our privacy policy for a complete understanding of our commitment to your privacy.

1. Does Renterval collect personally identifiable info from me?
Renterval may collect information in several ways from different parts of our Web site. When you sign up with Renterval, we will store your personal information in our database. Renterval may also store your personal information when you report a problem with Renterval.com or when you email Renterval. Renterval also occasionally asks users to complete surveys that we use for internal research. Wherever Renterval collects personal information we make an effort to include a link to this Privacy Policy on that page.

2. Does Renterval use cookies or other tracking software?
Renterval may use cookies to store and sometimes track your usage patterns. A cookie is a small amount of data that is sent to your browser from a Web server and may be stored on your computer's hard drive.
Cookies are sometimes used to:

• Keep personalized settings for things such as your location information and previous search information.


• To know how many people are using the site. Each browser accessing Renterval may be given a cookie that is then used to determine the extent of repeat usage and determine on an aggregate basis, which features of Renterval are used. In order to gather these aggregate data, Renterval may use cookies served by third parties.


• Determine traffic patterns; track the areas of Renterval's Web site you have visited, track the Web site through which you came to Renterval and your visiting patterns in the aggregate. We use this research to understand how our users' habits are similar or different from one another so that we can make each new experience on Renterval a better one. We may use this information to better personalize the content, banners, and promotions that you and other users will see on our sites.

3. Who is collecting information?
When you are on Renterval and are asked for personal information, you are sharing that information for use by Renterval, and for transmission to the merchants you do business with on the site, unless it is specifically stated otherwise. In order to provide this service to you, it is necessary for us to share your contact information (and nothing more) with the merchant from whom you buy service. In such cases you will be notified at the time of the data collection and transfer.

4. With whom might Renterval share my information?
As a general rule, Renterval will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. The following describes some of the ways that your information may be disclosed.

Third Party Data & Data in the Aggregate: Renterval discloses aggregated user statistics in order to describe our services to prospective merchants and users and other third parties, and for other lawful purposes.

5. How does Renterval protect my personal financial information?
Keeping your personal financial information private is vitally important to us. As with all personal information, Renterval will never rent or sell your personal financial information. But as with all personally identifiable information, we do not make this available to any third parties without your permission.

Please note that there may be places on the Renterval network of Web sites where you can transmit credit card information in order to complete a purchase transaction or for verification purposes. Any time we ask for a credit card number we transmit that credit card number in an encrypted format. We use industry-standard, SSL (secure socket layer) encryption.

6. What security precautions are in place to protect the loss, misuse, or alteration of my information?
No data transmission over any Internet site can be guaranteed to be completely secure. As a result, while we strive to protect your personal information, Renterval cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

7. What about the children?!
The safety of children is very important to us. Children should always ask a parent for permission before sending personal information to Renterval through any website. Renterval does not share personal information about users under the age of 13 with third parties and we do not sell or rent personal information about any of our users, regardless of age.

8. You’re almost done reading the policy – what else do you want to know?
If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any registration information. Please be careful and responsible whenever you're online.

Still have questions? Send us an email from the “About” page – we’ll get back to you as quickly as possible. Thanks for taking the time to read our policy.